De’Longhi America Inc., is the North American subsidiary of the De’Longhi Group with headquarters located in Upper Saddle River, New Jersey. Our parent company was founded in Treviso, Italy and has built its global reputation as a cutting-edge leader in innovation, product design, and performance. The De'Longhi brand entered the North American market in the early 80’s with the first ever portable radiator; transforming the home heating industry. Building on our success, the brand has continued to make strides in developing new technologies and revolutionizing the home appliance category. De’Longhi is an international leader with a presence in over 45 countries and products in three main categories: espresso/coffee, premium appliances/specialty cooking and home comfort. After more than a century of perfecting its products, we remain committed to continuing our mission of creating exceptional products that improve the lives’ of the consumer through innovative technologies and unparalleled design --- bringing convenience and style into every customers’ home; making the everyday better.
We are currently recruiting for a Consumer Experience Manager who will act as the conduit between our consumers and our company for the US and Canada. This role will be responsible for working with and managing our 3rd party Call Center and Service Center, maintaining and monitoring our Customer Relationship Management (CRM) system, communicating and collaborating with corporate headquarters, as well as with multiple in-house teams (such as eCommerce, Marketing, Product Development, Quality, and Supply Chain) to ensure that we are developing brand loyalty and a seamless consumer experience.